How to Book
The quickest and easiest way to join a Challenge is to:
1 - Once on the trip page of your chosen challenge click the 'Book Now' button next to the departure date you wish to travel.
2 - You should preferably have your passport with you when you are ready to book, but these details can be sent to us within two weeks of signing up.
3 - We also require full contact details of your next of kin or an alternative emergency contact if your next of kin is taking part in the challenge with you.
4 - A Medical Questionnaire forms part of your booking, (if you have a medical history it may be worthwhile to jot down a brief summary beforehand). We also need to know the name(s) of any medication you are taking. We treat this information as highly confidential and therefore it is not passed on to any unrelated party, so please do not worry.
We recommend signing up at least 9-12 months ahead of the trip to ensure enough time for fitness training and fundraising.
Alternatively, you will see a 'Contact Charity' button next to the departure date, click this and a Form will open up on your screen, enter your details and we will send the form directly to the charity involved. They will respond with all the details you need to sign up to their challenge.
If you prefer to book your challenge over the telephone (during office hours), call us on 01722 718444 and the team will sign you up there and then.
Open Challenge Pricing Explained
We understand that getting to grips with fundraising vs. full payment can sometimes be a bit confusing. Not to mention the fact that we have introduced a third part payment option this year to give you more choice and flexibility (available online Autumn 2016). So we hope you’ll find our explanation below useful in answering all the questions you may have about how each of our pricing options work.
If you have any questions at all, please do not hesitate to give us a call, we’re sure one of our pricing options will suit you. And don’t forget, you can book online for our part-payment option from Autumn 2016.
* Not available on UK Challenge weekends
Explanation of the Airline Taxes
The increase in fuel prices over the past few years has led to airlines applying an Airline Tax (incorporating the fuel supplement). If your trip has an airline tax levied against it we cap the amount you pay at £225 (£250 on some trips) for all bookings from 1st July 2016 onwards. If you are taking the Fundraising Option, your charity will pay your airline taxes along with your Trip Cost, provided you have raised sufficient funds. If you are taking the Self Payment Option, your airline taxes will be added to your trip cost invoice. Obviously we will need to receive this payment promptly and in full in order to release your flight ticket. Please note, the price you agree to pay at the time of booking excludes the full amount of the airline fuel supplement confirmed by the airline. Accordingly, it will not be treated as a surcharge as set out in the Challenge Agreement. Please click on the Challenge Agreement link below for full details.
It's important that you understand how all of this works and why, and which Option suits you best, before you sign up. Please don't hesitate to get in touch if you're unsure.
Terms and Conditions
As always it is really important you read the small print, in our case the Open Challenge Agreement, it is a standard agreement for the travel industry; it informs you about cancellation charges and also outlines other costs that we may have to pass on in certain instances. Once it fills your screen please click the 'download' and print off to read the document carefully.
For many of our challenges travel insurance is a compulsory requirement. We would stress that it is really important you take this out at the time of booking rather than the week before you depart so if you have to cancel your booking due to unforeseen circumstances you may be eligible to make a claim. You can arrange your own travel insurance, alternatively click here to arrange your cover now.