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SAFE ADVENTURES

Safety first, second, third, fourth...

Book and travel with confidence.

Your trip insafepassionateexperiencedtrustedaward-winningfriendlyresponsibleexperthands.

It has always been important to book and travel with confidence. Now, in a world that feels very different, allow us to help you plan a safe and responsible return to travel.

SAFETY AND CORONAVIRUS

We want to ensure that all of our customers feel happy, safe and secure when they choose to travel with us. We're all rethinking how we might travel in the post-covid world, but as government advice changes and announcements happen, the thought of getting out on an adventure soon is an exciting one.

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Any amendments or new standards in our health and safety policies and procedures have been created in line with the World Health Organisation, the World Travel & Tourism Council's (WTTC) Safe Travel protocols, as well as guidance from the UK and international governments. There will be further emphasis on increased hygiene and sanitation. All of our challenges and itineraries will undergo a full risk assessment and audit before we resume operations in any of our destinations. Plus, our crew will be trained on our new policies and procedures, with COVID-19 safety as a priority.
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Turn dreams into plans - we are here to support you and give you the confidence to take the next step.
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We have regularly reviewed our health and safety policies and measures, and your safety, the safety of the crew and local team has always remained our number one priority. We want to assure you that we have taken the time to ensure that our return to operations is a safe and responsible one.
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Our safety systems will be in place from the moment you join us to the moment you depart, but these will not interfere with you having the trip of a lifetime. Of course, these policies will evolve as we monitor the situation and continue to follow official guidance. We can guarantee that our commitment to keeping you safe as you have an extraordinary adventure while exploring our beautiful world has never changed, and will never change.
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OUR SAFETY PROCEDURES ON A TRIP

These are some of the key changes and procedures we have implemented to provide an extra layer of safety for you.
PRE-TRIP QUESTIONNAIRE

PRE-TRIP QUESTIONNAIRE

All participants will be asked to complete and return a pre-trip questionnaire confirming they are not knowingly COVID-19 symptomatic and that they have not been in contact with anyone who has tested positive for the virus.
AIRLINES

AIRLINES

Participants should check what the individual airline COVID-19 requirments are before depature, and come prepared to meet these. This may include face coverings, hand sanitiser, wipes etc.
REGISTRATION AND MEETING THE GROUP

REGISTRATION AND MEETING THE GROUP

If the weather allows, this will be done outside where possible. If not, we encourage participants to wear face coverings. Participants and DA Crew are encouraged to reduce physical contact; no hand shakes! Sanitiser will be used (or gloves) when handing out luggage labels, tickets etc. The group should follow social distancing guidelines during briefings.
HAND SANITSER

HAND SANITSER

Participants are required to bring a minimum of 500ml of hand sanitiser and asked to carry this each day. DA will provide adequate supplies to top this up during the trip. This must be used regularly throughout the day, before and after refreshments, before and after using any group equipment and before and after travelling in any transport or vehicles.
DA will set up sanitising stations at all appropriate points.
TRANSPORT

TRANSPORT

DA Leaders will brief participants on the mandatory regulations at each destination in regards to PPE and social distancing. Vehicles will have a supply of alcohol-based hand sanitiser and paper tissues, and participants will be encouraged to clean their hands whenever they enter a vehicle. Windows will be open if the weather allows and participants are encouraged to sit as spread out as possible and use the same seat throughout the journey. Vehicles will be thoroughly cleaned at the end of each day. Our local suppliers will be expected to follow these same protocols.
LUGGAGE

LUGGAGE

Participants are asked to be responsible for their own luggage wherever possible to limit the requirment for crew to handle luggage or equipment that isn't their own. Please load your own luggage on and off vehicles. Crew will wear gloves if they need to handle paritcipants' luggage.
ACCOMMODATION

ACCOMMODATION

Discover Adventure and the crew will check any accommodation specific protcols and participants will be thoroughly briefed on these. Any contact will be reduced at check-in and check-out. Where possible, buffet-style meals have been changed to a la carte and table service. Participants will be briefed on room-sharing etiquette and we remind you that you do have the option to book a single room before trip departure. If participants are sleeping in tents, single occupancy will be provided wherever available.
WATER STOPS

WATER STOPS

At all Discover Adventure water/refreshment stops; all snacks will be individually wrapped, participants must make their own hot drinks and fill their own water bottles to reduce contact - a member of the crew will operate the taps wearing gloves. Social distancing will be maintained and participants are encouraged to queue responsibly and set-off on the route again to avoid congestion.
 
 
 
Trekking

Trekking

The group will be briefed on adhering to any distancing guidelines in-country. We ask participants to be courteous and step to one side when passing others. We will avoid crowded paths or areas on our route and may amend timings on the itinerary if necessary. The group will respect any one way systems put in place.
Cycling

Cycling

Participants are asked to handle their own bikes wherever possible to reduce contact. When crew are required to assist in the storing and packing of bikes, they will wear gloves. All main touch points of bikes will be wiped down before they are handed to participants. Crew will use any group equipment where possible on behalf of participants to reduce contact and this will be sanitised after use.
The group will be briefed to keep at least 2 metres behind, to signal they're overtaking with a bell or whistle. We ask our cyclists to avoid slip streaming where possible and have a mask available should it be required. Participants must always use their own helmet.
 

FAQs Relating to COVID-19

These are our most up-to-date frequently asked questions in relation to our trips and the Coronavirus Pandemic.

WHAT HAPPENS IF A PARTICIPANT OR CREW MEMBER BECOMES SYMPTOMATIC DURING A TRIP?

Participants who develop symptoms of COVID-19 during the trip will be required to notify a Discover Adventure Leader immediately. All leaders are trained to support any participant who becomes ill during a trip.
DA has procedures in place to enable us to coordinate the most appropriate medical support and local assistance in the event of a suspected COVID-19 case within the group.

WHAT HAPPENS IF A PARTICIPANT OR CREW MEMBER BECOMES SYMPTOMATIC WITHIN 14 DAYS OF THE END OF A TRIP?

Participants will be asked to contact the DA office ONLY if they test positive for COVID-19 within 14 days of the return of a trip.
DA will work with the local and UK Test and Trace organisation to provide phone numbers so the appropriate follow up can be made.

WHY CHOOSE TO TRAVEL WITH DISCOVER ADVENTURE?

We're an award-winning company, and our trips are protected.
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We are ABTA protected.

ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance and protection. ABTA offers two forms of protection - legal and financial, both of which cover our trips.

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We are AITO affiliated.

When you book with an AITO member you are assured of the finest personal service, expert knowledge, and a holiday that is fully financially protected.

All AITO members are required to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service – as enshrined in the Quality Charter.

Every company admitted to AITO is financially assessed and bound by AITO's own code of business practice.

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We are ATOL protected.

ATOL is the UK's financial protection scheme and protects you when you book a holiday with a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if your ATOL holder ceases trading.

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We are multi-award winners.

The British Travel Awards is the largest and most influential poll of consumer opinion on the performance of leisure travel and tourism providers.

  • In 2016, we won gold for Best Escorted Adventure Holiday Company. 
  • In 2018, we won silver for Best Escorted Adventure Holiday Company.
  • In 2019, we won gold for Best Escorted Adventure Holiday Company. 
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The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.
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