We've temporarily suspended all of our trips to ensure the safety of our customers, staff and partners worldwide.
All trips until 31st July 2020 have been suspended and we continue to monitor the situation closely to assess if this needs extending.
We are working our way through contacting affected customers in date order so please bear with us and wait for us to contact you so that we can prioritise those most imminently affected.
We have always aimed to be open and transparent in our decisions and this is no different during the pandemic. However, this remains an ever-changing landscape, in which we are dealing with some of the most complex issues and greatest uncertainties our industry has ever faced. This also means there is no precedent from which to get valuable evidence as to what will lie ahead.
We continue to push for further government advice, which will help us get more answers on the status of our challenges for the rest of 2020. However, this is a slow process and the government is highly unlikely to give guidance too far ahead of time, so we, like everyone else, have to stay patient.
The few months have thrown so much of what we previously took for granted up into the air, and we're all still adjusting to that. The many unknowns of the current situation have, and continue to, cause huge uncertainty and we understand this can cause concern and disappointment. We hugely appreciate the support and patience you have shown us at this time, thank you. The COVID-19 impact is extraordinarily difficult for everyone and the travel industry is clearly no exception to this. We're constantly thinking of everyone in our DA Family, our partners worldwide and especially the key workers doing everything they can to keep the UK, and the rest of the world, moving. We're confident that it won't be long before we're helping you to tick off your bucket list again and live out your travel dreams, and we're as excited as you are for that day!
We continue to monitor all official channels to ensure we're as up to date as possible as well as receiving supplementary information from our partners worldwide so that we can provide you with the best and most accurate information. Please read this page in full as we have endeavoured to answer all of your questions and concerns as clearly and honestly as possible, and if you have further questions, please contact the office.
If you would like to understand more about the latest Government Travel Advice explicitly linked to the COVID-19 situation, please follow this link: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
For general travel advice and country-specific advice, please follow this link: https://www.gov.uk/foreign-travel-advice
The World Health Organisation publishes a daily situation report and have a whole section of their website dedicated to Covid-19. https://www.who.int/emergencies/diseases/novel-coronavirus-2019
On the 17th March, British Nationals were advised against all but essential travel overseas. This was initially for a 30 day period but was subsequently updated to be indefinite. This doesn't mean forever and indeed could be lifted at any time without notice. We have close links with the Travel Advice team at the FCO so will be amongst the first to know when a change in advice is expected.
We’re keen to avoid cancelling trips unless it is absolutely necessary and will make these decisions based on the FCO travel advice for your destination country, or if the trip becomes operationally unviable due to any safety or logistical concerns. But please be assured, the safety of our customers will ALWAYS come first. If we have any doubts whatsoever about our trips and the associated risk, they will be cancelled. You will be informed if this impacts you.
These FAQ's were updated on 15th May 2020 and supersede all previous advice.
If you haven’t heard from us, and your trip is due to depart before 1st September 2020, then it means your trip is going ahead. Please check your junk email folder before contacting us to check if you've received any communications from us. Please do not assume that your trip is cancelled!
YES! At present, we are planning to run all of our autumn/winter challenges as normal. Of course, we will follow government advice and travel restrictions but we are confident that we will be able to run our trips as planned.
If you choose to cancel your place on a trip that is due to run as normal, then our normal T&Cs will apply. Your registration fee is non-refundable and any trip costs that have been paid will be refunded in accordance with our normal T&Cs. You can read our Ts&Cs in full here.
If your trip is due to depart before 1st September, then we are happy to facilitate this transfer free of charge. For departures after this date, the normal transfer fee will apply. Your new trip must depart within 12 months of the original trip date. The fees for this change are as follows;
All of our 2021 trip prices can be found on our website and you will be liable to pay the price of the trip that you move to. If your new trip is lower than the amount that you have already paid, then we will issue you with a Refund Credit Note for the remainder.
With anything to do with fundraising, your first port of call should be your charity. They will be able to offer you tips and advice – you may need to be a bit more creative but as Captain Tom has demonstrated, where there’s a will, there’s a way! You also have the option of moving to either the part or full payment options to reduce your target or cover all your trip costs yourself respectively. Contact us to find out how to do this.
If you have not been advised that your trip is cancelled, then please do pay your balance as normal, by the due date on your invoice. If your balance is not cleared by your due date, then your place on the trip may be cancelled and you could lose the money you've already paid.
If DA cancels or suspend your trip, or if we cannot deliver a significant part of it as a result of Covid-19, then you can choose from the following 3 options:
YES. Discover Adventure Ltd is fully bonded, with the Air Travel Organiser’s Licence scheme (ATOL) managed by the Civil Aviation Authority (CAA) - The CAA is the statutory corporation which oversees and regulates all aspects of civil aviation in the United Kingdom, as detailed below.
In addition, DA is a member of the Association of British Travel Agents (ABTA) and the Association of Independent Tour Operators (AITO) both of which are UK travel trade associations for tour operators and travel agents, giving you excellent consumer protection.
Read more here: https://www.discoveradventure.com/your-financial-protection
We are constantly monitoring advice from the UK government and authorities. This advice is changing day by day, and so we do not want to make any decisions too early. We appreciate that this isn’t always ideal but we will keep you in the loop and be open with you so that you know the likelihood of your challenge going ahead. As mentioned above, we aim to run ALL trips from September 1st onwards and usually make a final decision around 6 weeks prior to departure, however, this can vary if the travel advice is deemed likely to change nearer to the date of departure.
Exercise is really important for both your physical and mental health, particularly in uncertain times such as these. Having something to focus on, to get the endorphins going, can really help with your stress levels. Take advantage of the sunny weather and try to get outside and get your steps in every day. There’s also a multitude of online sessions being offered which are ideal for cross-training and to try something new. Ever fancied giving yoga a go? Why not now! If you’re stuck at home with the kids, get them involved. Take up a virtual challenge – climb Ben Nevis on your stairs, walk a marathon in your garden – the opportunities are endless!
If you are on a trip that is unable to run due to COVID-19, then the same options as above will apply.
If you have organised your own flights then you are responsible for your international travel arrangements. If the trip is postponed then you will need to contact your airline to discuss your options. Your trip is likely to only be postponed due to travel restrictions remaining in place so the airlines should accommodate your requests.
We are in constant contact with our charity partners and are providing updates as it is required. We would ask that any participant on a bespoke challenge contact the charity in the first instance, as they will be responsible for contacting their supporters regarding any changes to their challenges.
If you are unable to contact your charity, continue to look at our updates and the advice from the Foreign Commonwealth Office for British people travelling abroad - https://www.gov.uk/guidance/travel-advice-novel-coronavirus.
The current situation is unlike anything the travel industry has ever seen before, and we are all working hard to get through it as best we can. Ever since our first few adventurers headed out on a cycling trip through Turkey in 1994, this is the first time in the ensuing 26 years that we haven’t been able to have customers adventuring somewhere in the World. Our whole ethos is based around enabling people to get out there and adventure, whilst raising much-needed funds for UK charities to support the amazing and vital work they carry out.
It was, therefore, an extremely tough and heart-breaking decision we had to make to suspend all operations until at least 31st May 2020, but the safety of our customers, our local teams around the world and our own staff have always and will always remain our priority.
We have always been proud of our open, honest and flexible approach, as we feel strongly that in the end that is what counts, and we know from many of your kind comments over the years that this is why you continue to choose to travel with us, for which we are hugely honoured.
The global spread of COVID-19 and the knock-on effects it had on travel (not to mention the more recent restrictions the whole of the UK now find themselves in) could obviously not have been foreseen but did, and continues to, prevent huge numbers of our customers from travelling on their much-anticipated trips and we are genuinely as disappointed as you are about it.
We are also acutely aware that our charity partners are faced with the dire prospect of not generating their anticipated income from now cancelled events and being left unable to deliver the services they have committed to. Wherever possible we strongly encourage you to keep going with your fundraising challenge to support your charities when they need you the most. We totally appreciate it’s going to be much tougher right now but if you can show the relentless energy and determination you all demonstrate trip after trip, we know you’ll find a way through and the rewards at the end will be all the sweeter.
In the meantime please stay safe, look after yourselves and family and we'll see you out there again when we're able
Jonathan Bryan - MD and Founder
Understandably, the outbreak of Covid-19 (Coronavirus) is raising a lot of questions about travel and the safety of specific places around the world. We get it and want to provide you with as much information as possible and provide support at this challenging and confusing time. It is important to us that you, our DA family, feel reassured and trust that when the time is right, we're here to take you on your next adventure.
With the barrage of daily rolling news, it is perhaps a little hard to decipher the facts. We are taking our information and advice from official sources (The UK Government and The World Health Organisation), and you can read more of this information further down this page. We are also lucky to have many contacts and links to organisations to help us to help you in these tough times (AITO and ABTA), and they are keeping us up-to-date with information about the travel industry and your rights.
It's crucial to Discover Adventure, our employees, and for our local teams, as small businesses, that people begin to travel again when it is safe to do so. With this in mind, at such a time we have to cancel any trips due to travel restrictions, we ask you to strongly consider postponing your trips with us rather than cancelling, as we would love to take you on the adventure of the lifetime in the future. We'll be reaching out as soon as things return to normal and once it's safe to live the adventure again. We're in this together.
Simply choose the amount you wish to give and write a message, we'll do the rest. With a choice of having your gift voucher sent to the lucky recipient via email, sent to you to print off home and wrap however creatively you are feeling or we can even print your voucher off and post it to you [£3 admin fee].
Maybe you're looking for a £5 token gift to say thank you, persuading a friend to get trekking on the Marathon Walk London with you, or you're thinking of covering the reg fee of the Everest Base Camp Trek so the much-loved adventurer in your life can live the adventure of a lifetime, your gift can be as personal and as extravagant as you wish.
An almighty gift in an instant, a breath-taking adventure at a click of a button. Are you ready to make someone's year totally unforgettable?
Give the gift of adventure.
After extensive planning, Discover adventure is very excited to announce that our 2019 open challenge departure dates are now live and awaiting your bookings!
If you are looking to make 2019 extraordinary by meeting new friends, immersing yourself in new cultures, pushing yourself to your limits and raising money for a cause close to your heart this is your opportunity...
“Our Kilimanjaro trip was the adventure of a lifetime, with memories impossible to forget. Dr Phil brought so much joy with his passion for dancing with the porters and Vic kept the smiles on our faces. You don’t come back quite the same person you were when you left!” At Discover Adventure we want you to achieve your ambitions and we’re here for you from the get go! "- Kat, Mount Kilimanjaro Challenger - 2017
The launch of our 2019 trip dates comes ahead of the publication of our new 2018/19 brochure which will be landing on door-steps in January. The brochure will be full to the brim with great-iconic challenges such as Mount Kilimanjaro trek and the Great Wall of China Trek and will be home to a selection of brand new pioneering adventures to cater for those looking for something a little different for their next fundraising challenge experience. You can also look forward to insights and advice from our challenge experts, inspiration and top tips from previous participants, and guidance on how to choose your challenge!
Best of all we are now taking pre-requests for the 2018/19 brochures so if you want to be at the top of the mailing list then order it today!
Discover Adventure has supported this project to re-plant trees in the Polylepis forests of the Vilcanota mountain range in Peru since 2010. The project is a collaborative effort involving 21 rural communities in the Lares watershed, near Cuzco, Peru. It was pioneered by Paul Cripps of Amazonas Explorer together with NGO ECOAN and organisation One Percent for the Planet, and it is a project we have passionately supported for many years through our own donations and that of many of our challengers.
These forests are home to a wide biodiversity of endemic species including the Royal Cinclodes, a critically endangered bird as well as the endangered White Browed Tit-Spinetail and Ash Breasted Tit-Tyrant. Aswell as carefully preserving the home of these birds, the forests are also critical to providing erosion control, provide essential microhabitats for a plethora of species and help to balance the oxygen and carbon dioxide in the atmosphere.
Discover Adventure have always been passionate about our planet; understanding the importance of exploring countries and educating people through the medium of adventure, as well as reinforcing the need to protect the land that we discover. We understand that encouraging others to experience the world involves flights, ferries and other sources of pollution and that’s why we are upping the stakes. We’ll be launching our sustainability mission very soon, which will include exciting ways in which we are combating our carbon footprint, as well as adopting more planet-friendly ways to live the adventure.
Since DA first began we have consistently considered local operators in the communities we visit to ensure we are contributing to local economies. We’ve fought to limit single-use plastic on trips around the globe, including partnering with Water-to-Go to get our participants a 15% discount on their travel water bottle. We’ve long donated to a range of causes, which have aided projects that benefit the locations we visit around the world. Looking after our planet is, and will always be, at the forefront of our travel plans, and as the importance of sustainability is more urgent than ever before, it is our mission to do everything we can to protect our planet. And we’re bringing you along for the ride. Watch this space!
Jonathan, Discover Adventure MD, says, ‘we are really thrilled to be working on so many forward-thinking projects to help enhance the sustainability of our challenges, changing the way we encourage people to travel with us and helping the people and land we come into contact with around the world. Even on a smaller scale, seeing what can be achieved right here in the UK at DA HQ. Responsible travel is central to DA’s identity and the team and business’ core beliefs, so we will not only continue, but work harder to reach new levels of sustainability. Now, more than ever, it is vital for the travel industry to do their bit in the fight for our planet and Discover Adventure are absolutely going to be a part of this.’
In 2015 we were very pleased to take home Silver, but this year, we fully embraced our 'Know No Limits' spirit to go for Gold! And thanks to all our customers and clients who voted we were both proud and humbled to walk away as winners of Best Small Escorted Adventure Travel Company at the prestigious 2016 British Travel Awards.
Jonathan Bryan, our Founder and Managing Director said of the award, ' Wow - what an endorsement. The British Travel Awards are fantastic in recognising companies across the travel British Travel Award Goldindustry and are one that I am pleased Discover Adventure is a part of. I am exceptionally proud of our team - both in the office and our wider team of crew and medics who work with us across the globe to deliver the trips of a lifetime for our customers. The fact we have won this award based on votes from our clients alone means a great deal to us and will continue to motivate us to provide the best adventure challenge experiences to all customers for many years to come. Thank you to everyone who has supported Discover Adventure!"
Together, we have donated over £4,500 to our friends in Nepal. Following the devastating earthquakes that struck last April, Discover Adventure made a pledge to donate £150.00 for every booking made on one of our challenges based in Nepal.
Your desire to help and motivation to take on a challenge has helped to raise much needed funds that will now contribute to the purchase of raw materials required to rebuild homes in some of the affected districts.
Our donation will help to fund the raw materials for the rebuild of Nuwakot Bazaar. Nuwakot is set between the sub tropical lowlands and the upper regions of the Himalayas and was severly affected by the earthquake. More than 3000 homes were rendered un-inhabitable following the quake and as a result a huge rebuild effort has begun, spearheaded by Niraj Shrestha.
You could say that you’re either one of two people in life; one who has climbed Mount Kilimanjaro or one who has it firmly on their bucket list.
For those of you who have climbed this iconic Mountain with DA (or indeed have it booked in the diary for the coming months!) you will know how important the crew are to keeping you motivated, and our local crew are especially important in supplying boundless enthusiasm, motivation and songs to keep you going during those tough moments.
The climb to Uhuru Peak (5896m) will usually take you between 5 and 7 days and its no mean feat!
So, how about making it up AND back in under 7 hours? Impossible you say?
Not for Professional Mountaineer Julio Ludago.
Julio is one of our Ground Crew based in Tanzania with Ahsante Tours, who has worked with us for many years, supporting and encouraging many of you to Kilimanjaro’s summit.
He is now taking on his own personal challenge, by attempting a new World Record for the fastest ascent and descent of Africa’s highest mountain. The existing World Record is held by Swiss-Ecuadorian Mountaineer Karl Egloff who complete the challenge in a mere 6 hours and 42 minutes in August 2014.
This is the time Julio is preparing to beat.
Motivated by the desire to keep the record for the climb to the roof of Africa in Tanzania and by the mentality of ‘why not me?’ Julio will embark on this immense challenge on 27th September 2015 and we will be supporting him all the way – we hope you will too!